Shipping policy

SHIPPING POLICY

PRODUCTION TIME
Personalized and hand-made items require 5 to 7 business days for us to make your piece before it ships. This is production time, not delivery time, and it is additional to the shipping times below. Non-personalized items in stock are dispatched within 1 to 2 business days.

SKIP THE QUEUE
If your order is time-sensitive, the Skip The Queue option moves your item to the front of our production line. It shortens the time we spend making your piece, but it does not change the carrier delivery time once the parcel has been handed over.

DELIVERY TIMES
United States: 5 to 9 business days after dispatch.
United Kingdom, Canada, Australia and Europe: 7 to 14 business days after dispatch.
Rest of the world: 10 to 20 business days after dispatch.
Delivery times are estimates and may be affected by carrier delays, customs, weather, and peak seasons.

SHIPPING RATES
Shipping is calculated at checkout based on your address and the method selected. Any free shipping threshold currently running is shown in your cart.

ORDER TRACKING
As soon as your order ships, you will receive a confirmation email with a tracking number. Tracking can take up to 48 hours to begin updating.

MULTIPLE PARCELS
Orders containing both personalized and ready-to-ship items may be sent separately and arrive on different days. Tracking is provided for each parcel.

INCORRECT ADDRESSES
Please check your shipping address carefully at checkout. We cannot be held responsible for parcels delivered to an address entered incorrectly. If you spot a mistake, email us immediately and we will update the order if it has not yet shipped.

LOST OR STOLEN PARCELS
If tracking shows your parcel as delivered but you have not received it, check with your neighbours and your local carrier first. Contact us within 14 days of the delivery date and we will open an investigation with the carrier.

CUSTOMS AND IMPORT DUTIES
For international orders, any customs duties, import taxes, or handling fees charged by the destination country are the responsibility of the recipient. These charges are not included in the order total and are not refundable.

Contact: support@wyld-bub.com